Travel · Media & data services
Document-bound work turned into structured, queryable information
Itinerary information arrived as documents, emails, forms and supplier files, in layouts that varied by supplier and changed without notice. Skilled teams spent their days extracting it, checking it and preparing it for downstream systems. The constraint was explicit: more volume meant more people.
DCT built an extraction layer that reads across formats and layouts, including the supplier variations that break template matching, classified and validated the results against business rules, and routed structured output into the systems that needed it. What had been stored became queryable, and the shift positively impacted the business well beyond the processing team.
80%
less manual processing effort
Zero
extra headcount as volume grew
60%
boost in Travel agent productivity
Capacity became elastic. The old model had a hard ceiling - growth in volume meant growth in cost, and accuracy fell as throughput rose. Afterwards the business could take on more work without first deciding whether it could afford to.


